spa, wellness, saunas, steam bath, crystalspa

CONCEPTS & EQUIPMENT

Language BG Language EN   

CATALOGS

Data Protection

CRYSTAL SPA&WELLNESS LTD , a single-member limited liability company incorporated and existing under the Bulgarian legislation, registered in the Commercial Register under UIC 203114801, with seat and address of registration in Bulgaria, Sofia, Postal Code 1142, 16 P. Evtimiy Blvd., office 2.

How to contact us

CRYSTAL SPA&WELLNESS LTD  contact details

Тo exercise your rights or make a complaint  on data protection matters, please contact the person responsible for personal data protection by sending an email to the email address below. In addition, you can contact us by sending us a physical letter to our address.

Email: crystalspabg@gmail.com

How do we collect personal data? 

We collect and process your personal data for the following purposes:

  1. To process your inquiries, we collect the following data: names, street addresses, email and IP addresses.
  2. To provide you with the services we offer, we collect the following data: customer name, nationality, gender, telephone number, email address, special care information, if available (sensitive personal data), date of birth, details of the preferred property regarding the specific case.
  3. To communicate with you via email or phone. For this purpose, we collect the following data: name and contact details.
  1. To send you newsletters and catalogs. For this purpose, we collect the following data: name and contact details, history of your searches (by sending you our customized commercial messages such as: information about existing promotional campaigns, online product presentations, and news depending on your browsing history, newsletters about company products).   
  2. To send you reminders of meetings or important events.
  3. To provide you with offers that are tailored to your preferences.
  4. To communicate with you when conducting customer satisfaction surveys aiming at: improving the quality of our performance and for its analysis, developing services to enhance your experience with our website, providing services tailored to your needs, or understanding how successful our site is. For this purpose, we collect the following data: name and contact details, as well as data about your previous searches.

According to the provisions of the national legislation (Lg. 677/2001) and EU Regulation 679/2016 (GDPR), we have an obligation to process your personal data safely and only for the established purposes.

What is the reason for processing this data 

The legal grounds for the data processing activities that are covered by this Privacy Policy are contained in subsection (a), paragraph (1) of Art. 5 of Act CXII of 2011 for the right of informational self-determination and the freedom of information (hereinafter referred to as the "Freedom of Information Act"), i.e. based on your consent and as of May 25, 2018 in accordance with Аrt. (1) (b) of the General Data Protection Regulation (EU Regulation 2016/679 of the European Parliament and of the Council) (GDPR) such processing activities are necessary for the performance of a contract or for the purpose of taking steps at the data subject request for entering into a contract. The legal grounds for data processing activities that are covered by this Privacy Policy are also contained in subsection (a), paragraph (1) of Art. 5 and subsection (a) paragraph (2) of Art. 5 of the Freedom of Information Act, i.e. based on your consent, and as of May 25, 2018 in accordance with Art. 6 (1) (a) and Art. 9 (2) (a) of the GDPR such processing activities will be based on your consent. Some legal grounds are based on the legitimate interest of the agency, in which case we will consider your interests and fundamental rights and freedoms, and we will assess whether your rights and freedoms override such legitimate interests, and in other cases the processing activities are necessary for the fulfilment of a legal obligation.

Our main ground to collect and manage your personal data is your consent driven by your desire to become a client of the agency. At the same time, our grounds are legitimate and/or contractual and are based on the business relationship between you and the Agency which arise when you send an inquiry or look for an offer. However, the grounds for processing personal information may also be our legitimate interest—mandatory and essential to the implementation of the trade and economic activities of the Agency, as provided for in the Regulation. 

Consequences of the refusal/failure to provide personal data

Please note that we need the personal data listed above to fulfill our obligations and to provide you with our services. If you do not provide us with the necessary personal data, we will not be able to provide you with all components of the services you have requested.

If you withdraw your consent or do not provide us with consent to use your data, we may not be able to provide you with all or part of the services you have requested. Please note that in such circumstances the Agency can not be held responsible.

The period during which we process your personal data for marketing or statistical purposes, based on your valid consent, begins with the consent and ends when it is withdrawn. 

Rights regarding the processing of personal data and the right of petition or complaint 

Personal data provided to other recipients 

To be able to offer more competitive services and products, for the performance of the legal obligations of the Agency, or for other legitimate purposes, we may provide your personal data to any public authorities, judicial authorities, notaries, partners and/or third party suppliers, authorized persons to whom we have provided certain services, and other categories of recipients from Bulgaria or outside the country or the European Union/European Economic Area, as we offer, of course, adequate safeguards for the protection of your data (such as the standard contractual clauses, the existence of binding corporate rules, etc.)

CRYSTAL SPA&WELLNESS LTD , a single-member limited liability company incorporated and existing under the Bulgarian legislation, registered in the Commercial Register under UIC 203114801, with seat and address of registration in Bulgaria, Sofia, Postal Code 1142, 16 P. Evtimiy Blvd., office 2.

How to contact us

CRYSTAL SPA&WELLNESS LTD  contact details

Тo exercise your rights or make a complaint  on data protection matters, please contact the person responsible for personal data protection by sending an email to the email address below. In addition, you can contact us by sending us a physical letter to our address.

Email: crystalspabg@gmail.com

How do we collect personal data? 

We collect and process your personal data for the following purposes:

  1. To process your inquiries, we collect the following data: names, street addresses, email and IP addresses.
  2. To provide you with the services we offer, we collect the following data: customer name, nationality, gender, telephone number, email address, special care information, if available (sensitive personal data), date of birth, details of the preferred property regarding the specific case.
  3. To communicate with you via email or phone. For this purpose, we collect the following data: name and contact details.
  1. To send you newsletters and catalogs. For this purpose, we collect the following data: name and contact details, history of your searches (by sending you our customized commercial messages such as: information about existing promotional campaigns, online product presentations, and news depending on your browsing history, newsletters about company products).   
  2. To send you reminders of meetings or important events.
  3. To provide you with offers that are tailored to your preferences.
  4. To communicate with you when conducting customer satisfaction surveys aiming at: improving the quality of our performance and for its analysis, developing services to enhance your experience with our website, providing services tailored to your needs, or understanding how successful our site is. For this purpose, we collect the following data: name and contact details, as well as data about your previous searches.

According to the provisions of the national legislation (Lg. 677/2001) and EU Regulation 679/2016 (GDPR), we have an obligation to process your personal data safely and only for the established purposes.

What is the reason for processing this data 

The legal grounds for the data processing activities that are covered by this Privacy Policy are contained in subsection (a), paragraph (1) of Art. 5 of Act CXII of 2011 for the right of informational self-determination and the freedom of information (hereinafter referred to as the "Freedom of Information Act"), i.e. based on your consent and as of May 25, 2018 in accordance with Аrt. (1) (b) of the General Data Protection Regulation (EU Regulation 2016/679 of the European Parliament and of the Council) (GDPR) such processing activities are necessary for the performance of a contract or for the purpose of taking steps at the data subject request for entering into a contract. The legal grounds for data processing activities that are covered by this Privacy Policy are also contained in subsection (a), paragraph (1) of Art. 5 and subsection (a) paragraph (2) of Art. 5 of the Freedom of Information Act, i.e. based on your consent, and as of May 25, 2018 in accordance with Art. 6 (1) (a) and Art. 9 (2) (a) of the GDPR such processing activities will be based on your consent. Some legal grounds are based on the legitimate interest of the agency, in which case we will consider your interests and fundamental rights and freedoms, and we will assess whether your rights and freedoms override such legitimate interests, and in other cases the processing activities are necessary for the fulfilment of a legal obligation.

Our main ground to collect and manage your personal data is your consent driven by your desire to become a client of the agency. At the same time, our grounds are legitimate and/or contractual and are based on the business relationship between you and the Agency which arise when you send an inquiry or look for an offer. However, the grounds for processing personal information may also be our legitimate interest—mandatory and essential to the implementation of the trade and economic activities of the Agency, as provided for in the Regulation. 

Consequences of the refusal/failure to provide personal data

Please note that we need the personal data listed above to fulfill our obligations and to provide you with our services. If you do not provide us with the necessary personal data, we will not be able to provide you with all components of the services you have requested.

If you withdraw your consent or do not provide us with consent to use your data, we may not be able to provide you with all or part of the services you have requested. Please note that in such circumstances the Agency can not be held responsible.

The period during which we process your personal data for marketing or statistical purposes, based on your valid consent, begins with the consent and ends when it is withdrawn. 

Rights regarding the processing of personal data and the right of petition or complaint 

Personal data provided to other recipients 

To be able to offer more competitive services and products, for the performance of the legal obligations of the Agency, or for other legitimate purposes, we may provide your personal data to any public authorities, judicial authorities, notaries, partners and/or third party suppliers, authorized persons to whom we have provided certain services, and other categories of recipients from Bulgaria or outside the country or the European Union/European Economic Area, as we offer, of course, adequate safeguards for the protection of your data (such as the standard contractual clauses, the existence of binding corporate rules, etc.)



"Working hard for something we love is called passion.” Simon Sinek


Copyright © 2014-2016 www.crystalspa.eu, All rights reserved